Privacy Policy
General
Welcome to our booking platform (the “Platform” or “We”). The Platform allows guests or tenants to perform online booking or reservations of properties and rooms (the "Service").
This privacy policy (the “Policy”) outlines our privacy practices with respect to the Service, including how your personal information and data are collected, stored, used, and shared. Providing us with your personal information is a choice you make. You are not legally obligated to provide this information, but we do need it to allow you to use the Service. We act as data controllers and are responsible for the collection and use of any data that you submit or provide through the Service.
In addition to this Policy, we may have additional policies or codes of conduct that apply to your use of the Service. If you have any questions about your use of the Service, please contact us.
What kind of personal information is collected?
When you submit an inquiry, make a customer service request, or register an account, you provide contact information such as your name, address, mobile phone number, and email address.
We may collect your credit or debit card information when you pay for the Service. This information is collected on our behalf by a payment processor. We may use cookies and similar tracking technologies to collect information on our website and via email. Additionally, we may collect your IP address and, where necessary for property owners, bank details.
Use and disclosure of collected information
We may share the information you provide with third-party service providers to provide and support the Service, including to:
- Communicate with you regarding the use of the Service and respond to your requests
- Enhance the security and safety of the Service, such as by investigating suspicious activity or policy violations
- Develop new tools, products, or services within the Service
- Associate activity on the Service across different devices operated by the same individual to improve overall operation
- Identify and fix bugs
- Conduct data and system analytics, including research to improve the Service
- Comply with applicable law and assist law enforcement or competent authorities where necessary or justified
Accessing, modifying, exporting, or deleting your information
You have the following rights with respect to your personal data:
- The right to request a copy of your personal data.
- The right to request correction of your personal data if inaccurate or out of date.
- The right to request deletion of your personal data when it is no longer necessary to retain it.
- The right to withdraw consent to personal data processing at any time (for example, to stop e‑marketing communications). You may still receive system and administrative communications such as order confirmations and account notifications.
- The right to request your personal data in a portable format and, if possible, to pass it directly to another data controller when processing is based on consent or contract.
- The right to request a restriction on further processing if there is a dispute regarding the accuracy or processing of your personal data.
- The right to object to processing where it is based on legitimate interest and/or for direct marketing.
- If you are unable to exercise these rights using tools provided in the Service, contact us directly for access, modification, export, or deletion.
GDPR Notice
The following disclosure is made pursuant to the European General Data Protection Regulation (GDPR): As a data controller of our clients' personal data, we are committed to protecting and respecting your privacy in compliance with EU General Data Protection Regulation (GDPR) 2016/679, dated April 27, 2016.
Our legal basis for collecting personal data
Collecting personal data based on consent
Where required, we collect personal data based on your consent using consent forms that store documentation related to the consent given.
Collecting personal data based on contract
We use personal information to fulfill our obligations related to contracts and agreements with customers, partners, and suppliers.
Collecting personal data based on legitimate interest
We may process personal data where it is considered to be of legitimate interest and where the privacy interests of the data subject do not override this interest. An assessment is conducted to identify a mutual interest as the legal basis.
Data retention
We retain personally identifiable information for as long as we deem necessary for the purposes set forth in this Policy. We may delete information from our systems, without notice to you, once we deem it is no longer necessary for those purposes.
CCPA Notice
You may exercise certain consumer rights under the California Consumer Privacy Act (CCPA). Your CCPA rights include the following:
Right to Know
You have the right to request information regarding the categories and specific pieces of personal information we have collected about you, the sources of that information, the business purpose for collecting it, and the types of third parties with whom we share or sell it.
Right to Deletion
You have the right to request that we delete any of your personal information. We will delete any personal information that is not critical to normal business operations from our records and direct our service providers to do the same.
Data considered critical to our business operations
We consider data to be critical to our business operation if it is used to:
- Provide goods or services to you
- Detect and resolve issues related to security or functionality
- Comply with legal obligations
Right to Non-Discrimination
If you exercise your consumer rights:
- We will not deny goods or services to you
- We will not charge different prices or rates for goods or services, including through the use of discounts or other benefits, or by imposing penalties
- We will not provide a different level or quality of goods or services to you
Do Not Sell My Personal Information: We do not sell information that identifies you, such as your name or contact information. However, we may allow advertising networks to collect your electronic activity while on our website.
Children's privacy
The Service is intended for individuals 16 years of age or older. We do not knowingly or intentionally collect information about children under 16 years of age.
Cookies
We may use cookies on the Service. Cookies are packets of information sent by our servers to your web browser and returned by the browser each time it accesses our servers. Cookies may contain information such as the web pages you have accessed, session durations, and IP addresses. They are used for purposes such as collecting statistical information about your use of the Service and saving you the need to re‑login with your username and password.
Cookies and similar technologies help us tailor our website to your needs and detect and prevent security threats and abuse. If you wish to block cookies, you may do so through your browser settings or using options provided on the Service for blocking marketing cookies. You can delete cookies already on your device and set your browser to prevent them from being placed going forward. Disabling cookies may adversely affect your user experience on the Service. You can also manage advertising cookies using industry opt‑out tools such as the AdChoices program (for example: https://optout.aboutads.info/).
Changes to the privacy policy
We may change this Policy from time to time and will provide notice of such changes through the Service’s interface. Your continued use of the Service constitutes your consent to the amended Policy. If you do not consent to the amended Policy, we may terminate the Terms and your account on the Service and block your access to and use of the Service after 30 days from the date you decline to accept the revised Policy. Where required by law or necessity, we may introduce immediate changes. The latest version of the Terms and its effective date will always be accessible on the Service.